Frequently Asked Questions
Everything you might want to know before ordering. Still curious about something? Email us — we'd love to hear from you!
How long does shipping take?
Each item is made with care (often to order), so please allow a few business days for preparation before it ships. Most orders are shipped within 3–5 business days, and shipping times are listed at checkout.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location. We'll do our best to keep it as affordable as possible, and shipping is often discounted when you order more than one item.
Do you ship internationally?
Yes! We ship to the United States and many international destinations. Shipping rates and delivery times vary by location and are shown at checkout.
Can I order a custom piece (like a custom Geometry Dash cube)?
Absolutely — custom orders are one of our favorites! Just send us your design, username, or idea via our contact page or Etsy, and we'll get right back to you with the details.
How does the custom order process work?
1) You send us your idea or design, 2) we confirm the details with you, 3) we make your piece, and 4) it's shipped straight to your door. The whole process usually takes only a few days.
What are your 3D prints made of?
Our 3D prints are made from durable PLA — a strong, long-lasting material that's kind to the environment. Your piece is printed to order and finished by hand.
Will my 3D print be sturdy enough for daily use?
Yes! We print with quality settings so each piece holds up to everyday use — keys, magnets, backpacks, and display shelves are all fair game.
What if my order arrives damaged?
It happens rarely, but it does happen. If your item arrives broken or damaged, just email us a photo at [email protected] and we'll make it right — with a replacement or a refund.
What is your refund policy?
Non-custom items can be returned per our standard return policy. Because custom and made-to-order pieces are made just for you, they are generally final sale — but if something goes wrong on our end, we'll always make it right.
Can I return a non-custom item?
Yes — if you're not happy with a standard (non-custom) item, let us know and we'll work it out. Just reach out through our contact page or Etsy within a reasonable time after delivery.
Didn't find your answer?
Send us an EmailReady to make something yours?
Visit Our Shop